top of page

Refund Policy

All sales at The Everyday Ops are final. We do not offer refunds, exchanges, or credits under any circumstances once a purchase has been made.

Our policy

By purchasing any service from The Everyday Ops — including but not limited to audit reports, training sessions, coaching, workflow sprints, and custom AI builds — you acknowledge and agree that all sales are final and no refunds will be issued.

This policy applies to all services, regardless of whether the full scope of work has been delivered at the time of your request. Work on your engagement begins immediately upon receipt of payment, and resources are allocated on your behalf from the moment your purchase is confirmed.

By completing your purchase, you confirm that you have read and agreed to this Refund Policy in full.

Why all sales are final

Our no-refund policy exists for the following reasons, which are standard practice for digital service businesses:

Work begins immediately

The moment your payment is received, we begin allocating time, tools, and team resources to your engagement. For audit services, this means your session is scheduled and preparation begins right away. For training, sprints, and builds, work commences within 1–2 business days of purchase. Because this work is underway immediately, it cannot be undone or returned.

Digital deliverables cannot be returned

All Everyday Ops services result in digital deliverables — audit reports, prompt libraries, workflow documentation, recorded sessions, custom AI systems, and strategy materials. Once these are delivered or partially delivered, they cannot be retrieved, erased from your possession, or returned in the way a physical product could be.

Time and expertise are the product

Our services are built on the time, knowledge, and expertise of Beth, Alicia, and our consulting team. That time cannot be reclaimed once invested in your engagement. Our pricing reflects the true cost of that expertise, and a refund policy would undermine our ability to deliver quality work to every client.

What you can expect from us

While we do not offer refunds, we are fully committed to delivering exceptional work and standing behind everything we produce. You can always expect:

  • Clear communication before, during, and after your engagement

  • Deliverables that match the scope outlined at the time of purchase

  • Prompt responses if you have questions or concerns about your report or service

  • A genuine commitment to your results — your success is our reputation

If something isn't meeting your expectations, please reach out before escalating to a dispute. We will always do our best to make it right within the scope of your engagement.

Before you purchase

We want every client to feel confident before they invest. We encourage you to:

  • Review all service descriptions and pricing carefully before completing a purchase

  • Reach out with any questions prior to purchasing — we are happy to clarify scope, deliverables, and timelines

  • Request a free audit before committing to any paid service, so you can experience our process firsthand

  • Ask about our delivery options (Standard, Interactive, or Live Walkthrough) to choose what works best for you

If you are unsure whether a service is the right fit, please contact us at theeverydayops@gmail.com before purchasing. We would rather help you choose correctly upfront than have any misalignment after the fact.

Disputes & chargebacks

By purchasing from The Everyday Ops, you agree to resolve any concerns directly with us before initiating a chargeback or payment dispute with your bank or credit card provider.

If you initiate a chargeback without first contacting us in good faith, we reserve the right to:

  • Dispute the chargeback by providing documentation of your purchase agreement and this Refund Policy

  • Suspend or terminate your access to any deliverables, systems, or ongoing services

  • Decline future service requests from you or your business

We take chargebacks seriously. Please contact us first — we are a small business and we will always make every effort to resolve concerns fairly and professionally.

Exceptions

We do not make exceptions to this policy based on change of mind, scheduling conflicts, business circumstances, or dissatisfaction with results that fall within the agreed scope of work.

The only circumstance in which The Everyday Ops may issue a credit or partial credit — at our sole discretion — is in the event that we are unable to deliver the agreed service due to an error or failure on our part. In such cases, we will work with you directly to find a fair resolution, which may include a service credit, rescheduling, or scope adjustment.

Any exception granted is a one-time courtesy and does not set a precedent for future transactions or constitute a change to this policy.

Contact us

If you have a question about this policy or a concern about your engagement, please reach out before taking any other action. We are real people who care about doing right by our clients.

bottom of page